COVID-19: Progressive Return of Vehicle Service & Parts Operations

April 14, 2020 (Last modified on April 14, 2020)
by Norman Hébert jr.

Dear client,

As we wrote in our last email, we have been working closely with the Quebec Auto Dealer Association and the government to submit a proposal that would allow us to begin to progressively serve you once again for vehicle maintenance and tire appointments.

I am happy to announce that the government has agreed to our proposal. As of tomorrow, Wednesday April 15th we will be able to work on your vehicles once again while following strict sanitary guidelines outlined by our industry and government.

If you would like to make an appointment for your vehicle please take a look at the following information. We are excited to have the opportunity to work on your vehicle once again.

We continue to be available for emergency repairs for essential service workers. If needed at any time, please write to us directly.

Thank you for your patience and loyalty throughout this crisis. We are ready to serve you again while respecting the new government policies.

Norman Hébert jr.
President and Chief Executive Officer
Groupe Park Avenue

Services Offered

  • Tire changes, including balancing and alignment and tire storage.
  • Scheduled vehicle maintenance.
  • All vehicle repairs

Current Sanitary Protocols
Contactless Service

As outlined in the government-approved guidelines, numerous safety and sanitary measures have been implemented in all of our dealerships in order to avoid all physical contact between you and our team.

For the time being, clients will not be allowed to enter the dealerships while their vehicles are being serviced and we would ask our customers to please arrange for their own transportation home from the store and back once the vehicle is ready. Furthermore, our shuttle service will not be available and we will have a limited number of courtesy cars available.

Please note that we will only be serving customers that have already booked an appointment and will not be able to accommodate drop-in requests. Moreover, as we will be required to operate with fewer than normal members of our team, we will not be able to offer the same vehicle cleaning services.

Please find below the different procedures that we have put in place:

When you arrive with your vehicle at the dealership

  • Installation of protective coverings on driver seat and steering wheel.
  • Closing of showrooms, waiting areas and shuttle service. Please organize travel to and from the dealership accordingly.

Work performed on your vehicle

  • Rigorous hand washing procedures for all Park Avenue employees before and after handling customer vehicles.
  • Disinfection of key vehicle surfaces at handover and delivery.

Vehicle handover

  • Vehicle key and priority surfaces will be disinfected.
  • Invoices and documents will be emailed or texted when possible.
  • Payment will be by credit card only using paypass when possible.

How to make an appointment

If you already had an appointment between March 25th and April 14th and you wish to reschedule

Please write us directly with a couple of date and time options and we will do our absolute best to accommodate you.

If you do not yet have a service appointment

Make an appointment online. Our phone lines are currently quite busy so we really do recommend using our free online service. If you are not able to do so, please contact us by phone (details below) and it will be our pleasure to assist you.

Park Avenue Audi (514) 395-2554
Park Avenue BMW (514) 395-2555
BMW Sainte-Julie (514) 395-2531
BMW Sherbrooke (514) 395-2534
Park Avenue Honda (514) 395-2551
Park Avenue INFINITI (514) 395-2550
Jaguar Land Rover Brossard (514) 395-2535
Park Avenue Lexus Sainte-Julie (514) 395-2532
Mercedes-Benz de Québec (514) 395-2525
MINI Brossard (514) 395-2556
Brossard Mitsubishi (514) 395-2530
Park Avenue Toyota (514) 395-2552
Park Avenue Volkswagen (514) 395-2553
Park Avenue Volvo (514) 395-2526

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